You manage your subscription in Settings → Subscription. In the Your plan row, you can see which plan you're on and whether you're paying monthly or yearly.
Changing your plan
Click Change plan and pick what you want: Switch to PRO + AI or Switch to PRO, Pay yearly or Pay monthly. The window that opens tells you when the change takes effect, and you confirm it there. There's no need to buy a new subscription.
- Switching to PRO + AI, and from monthly to yearly billing, takes effect right away. We only charge you a prorated share of the difference for the rest of your period, and the missing AI credits up to 300 are added right away. For a change like this, you also confirm your consent to the service starting right away, just like when you buy a subscription.
- Going back to PRO, and switching from yearly to monthly billing, takes effect at the end of the period you've already paid for. Until then, everything stays as it is, including the AI credits you already have.
A scheduled change shows next to your plan with the date it starts. Until then, you can call it off with Cancel the change. If your bank needs to confirm the payment, a new window opens and we change the plan once Stripe confirms it.
If you have extra storage, it moves to the same period when you switch between monthly and yearly billing (2 € a month or 24 € a year). More in the article Cloud and files.
Card, invoices and cancelling
Click Manage subscription to open subscription management via Stripe. There you can:
- change your card, for example if your old one is about to expire,
- update your billing details, including your tax ID,
- download invoices for past payments,
- cancel your subscription.
You change your plan with Change plan right in the app, not in subscription management.
Cancelling
When you cancel, PRO keeps running until the end of the period you've already paid for. After that, you switch to FREE. Nothing gets deleted, PRO features just become read-only, and you can switch back to PRO anytime. Find out more in When PRO ends.
While a plan change is scheduled, you may not be able to cancel your subscription in subscription management. First call off the change with Cancel the change next to your plan, then cancel the subscription.
Payment issues
If a payment fails, PRO gets temporarily switched off until you update your card in subscription management. More details in Payments, invoices and VAT.
Special subscription
If you see Special subscription instead of subscription management, your subscription has been set up individually. For any changes, just reach out to us at studio@wcr.sk.
Withdrawing from the contract
As a consumer you can withdraw from the contract within 14 days of starting a subscription or buying top-up credits, in Settings → Subscription. The details are in the information on withdrawal in the Terms of Service.
TipIf you want to stop using frego completely and delete your data too, check out Deleting your account.